Privacy Policy

Privacy Policy for Ninth Bar


1. Introduction

Ninth Bar is committed to protecting the privacy of our customers and website visitors. This policy clearly explains how we collect, use, and protect your personal data when you interact with our online store and digital services.

2. Scope of the Policy

This policy applies to:

  • The Ninth Bar online store hosted on the Salla platform.
  • Digital pages and tools linked to the store (e.g., Discover Your Taste, Coffee Journey, Share Your Experience).
  • Processes related to online orders, payments, and shipping.
  • This policy does not necessarily apply to the physical practices of our cafe branches, except when data is collected to fulfill an online order (e.g., branch pickup).

3. Data We Collect

Data Provided by You:

  • First and last name.
  • Phone number.
  • Email address (if provided).
  • Shipping or delivery address (district, street, postal code).
  • Order notes.

Automatically Collected Data (via Salla platform):

  • Device data (browser type, operating system).
  • IP address.
  • Browsing data on the site (pages visited, time spent).
  • (Note: Exact details depend on Salla's actual configurations).

Order-Related Data:

  • Details of purchased products.
  • Order value and status (processing, shipped, delivered).
  • Communication data related to resolving order issues.

Preference Data:

  • Answers provided in digital tools like "Discover Your Taste" (please refer to the Digital Tools section below).

4. Why Do We Use Your Data?

We use your data for the following purposes:

  • Processing, fulfilling, and delivering your orders.
  • Communicating with you regarding order status or shipping/payment issues.
  • Executing returns and exchanges according to our store policy.
  • Improving user experience on the website.
  • Improving our products and services based on your preferences and reviews.
  • Responding to your inquiries and contact requests.
  • Fraud prevention and store protection (as permitted by law).

5. Data Sharing

We adhere to the "minimum necessary for the purpose" principle. We may share your data with:

  • Shipping Companies: To deliver your order to your address (see Shipping & Delivery section).
  • Payment Providers: To process financial transactions (see Payment section).
  • Salla Platform: As our hosting and store management provider.
  • Government Entities: Only upon a prior legal request from an authorized entity.

6. Payment

You will be directed to a secure external payment gateway to complete purchases. Ninth Bar does not store or collect payment card data (such as card numbers or CVVs) on its own servers; processing is done entirely by the approved payment provider. (Please contact us to confirm the specific payment provider used at the time of order).

7. Shipping & Delivery

To ensure your order arrives, the necessary data (Name, Phone Number, Delivery Address, and Order Contents) is shared with our contracted shipping companies:

  • RedBox
  • Aramex
  • SMSA
  • Direct local delivery service in Jeddah (Ninth Bar cars).

If you choose "Branch Pickup," your order details and name will be shared only with the specified branch to prepare your order.

8. Cookies

Our store (via the Salla platform) uses cookies to ensure the website functions properly. These include:

·        Essential Cookies: To remember cart contents and login status (if applicable).

·        Performance/Analytics Cookies: To understand site usage (To be determined based on approved tools).

·        Marketing Cookies: To display relevant ads (To be determined based on approved tools).

You can control cookie settings through your browser, but disabling essential cookies may prevent you from completing a purchase.

9. Marketing & Communications

(Exact content to be inserted here after confirming actual marketing channels used, such as email, SMS, or WhatsApp).

If you opt-in to receive marketing messages from Ninth Bar, you can unsubscribe at any time via:

  • The link at the bottom of any marketing email.
  • Contacting us directly via the numbers in the "Contact Us" section.
  • Requesting the cessation of SMS or WhatsApp messages.

10. Reviews & Ratings (Share Your Experience)

When using the "Share Your Experience" page, we collect your rating and written text. Your name (as entered) may be used to display the review publicly on the store. We will not publish your private contact data (phone or email) publicly.

11. Digital Tools

·        "Discover Your Taste" Tool: This tool is designed to help you choose the right coffee based on your answers. "This tool does not store your answers, link them to your account, or share them with third parties").

·        "Coffee Journey" Page: An informational content page. It does not collect personal data unless it includes a subscription or contact form.

·        Monthly Subscriptions: Upon the launch of the monthly coffee subscription service, your data (Name, Address, Payment Data, and Coffee Preferences) will be used to fulfill and regularly deliver the subscription. This policy will be updated upon the actual service launch.

12. Artificial Intelligence

(This section is intentionally left blank until Ninth Bar management confirms whether any service, such as the Discover Your Taste tool or customer service, uses external AI providers to process user data, and what the terms of data sharing with them are).

13. Data Protection

We take appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. This includes using encrypted connections (SSL) for the website and relying on approved, secure service providers (like Salla and payment providers).

14. Data Retention

We retain your personal data for the duration necessary to achieve the purposes stated in this policy, or as required by applicable laws and regulations in the Kingdom of Saudi Arabia (such as requirements for retaining invoices and financial transaction records).

15. Data Subject Rights

(Requires legal review to determine exact phrasing according to the approved Saudi Personal Data Protection Law, but generally includes the right to):

You have the right to: Access your data, request its correction, or request its deletion (to the extent that it does not conflict with our legal obligations to retain it).

To exercise these rights, please contact us via the email provided below.

16. Withdrawal of Consent

If the processing of your data is based on your consent (e.g., marketing messages), you can withdraw your consent at any time using the available unsubscribe mechanisms or by contacting us, without affecting the lawfulness of the processing carried out before the withdrawal.

17. Marketing & Unsubscription

This is detailed in Section 9.

18. External Links

Our store may contain external website links (e.g., social media links or external blogs). This privacy policy does not apply to those external sites, and we advise you to read their privacy policies.

19. Children's Privacy

The Ninth Bar store and its products are not directed at children, and we do not intentionally collect data from individuals under the age of [Determine legal age after legal review].

20. Updates to the Privacy Policy

We may update this policy when our services change, data processing methods change, regulatory requirements change, or new digital tools are added. The "Last Updated" date below will be changed when any modification is made.

Last Updated: [Date to be inserted here]

21. Contact Us

For any inquiries regarding your privacy or to exercise your data rights, you can reach us at: