At Ninth Bar, we ensure that your specialty coffee reaches your hands with the highest standards of quality and precision. This page outlines our shipping and delivery policies to guarantee a seamless and transparent shopping experience from the moment you place your order until it is received.
We offer several ways to receive your order, depending on your location and preferences:
Via Ninth Bar's own delivery vehicles.
Through our partnered shipping companies.
If the option is available during the checkout process.
According to the supported countries in our online store.
At the Ninth Bar store, we rely on trusted shipping companies to ensure your order arrives safely. These include:
The appropriate shipping company is selected based on the delivery address and the available shipping method to ensure the best speed and coverage.
For full transparency, we want to clarify the difference between order preparation and delivery time:
Total Expected Duration: Delivery usually takes 3 to 6 days from the moment the order is placed until it reaches your door, depending on the destination, the shipping company, and delivery conditions.
As part of our commitment to providing a premium experience for Jeddah residents, we offer a local delivery service using Ninth Bar's own vehicles. Your order will be delivered according to the available service coverage within the city .
Order your coffee to your doorstep
The Ninth Bar store offers the option to pick up your order in person from our cafes. You can choose this option if it is available to you during the checkout process .
To find our branch locations, you can visit the Ninth Bar Branches page.
We ship specialty coffee and coffee tool orders to all regions of the Kingdom of Saudi Arabia via our available shipping companies (RedBox, Aramex, SMSA). The delivery time from order to door ranges from 3 to 6 days .
We are pleased to deliver Ninth Bar specialty coffee to customers in the Gulf Cooperation Council (GCC) countries. The store currently provides shipping to the following countries:
There are delivery and shipping fees applied to all orders. The current policy for the Ninth Bar store does not include a minimum threshold for free shipping. Fees vary depending on the region, order weight, and selected shipping method, and the final shipping cost will be clearly displayed before completing the payment.
Once your order is handed over to the shipping company, you will receive a tracking number which you can use to track your shipment status.
We are committed to adhering to the specified time frame, but if your order is delayed beyond the expected time (3-6 days from order to door), you can contact the Ninth Bar customer service team and provide them with the following data to investigate the shipment status:
When the order arrives at your specified address, please ensure you receive the shipment in full.
At Ninth Bar, we take great care in packaging specialty coffee and espresso tools to ensure they arrive safely. However, if the order arrives damaged, incomplete, or different from what you ordered, please contact us immediately without disposing of any outer or inner packaging.
For more details on the compensation or replacement steps, please review our Return and Exchange Policy.
1- Do you ship within Jeddah?
Yes, we provide a delivery service inside Jeddah city using Ninth Bar's own vehicles.
2- Is delivery within Jeddah handled by Ninth Bar?
Yes, orders within Jeddah may be delivered by our dedicated delivery cars according to the service coverage.
3- What shipping companies do you use?
We work with RedBox, Aramex, and SMSA. The most suitable company is chosen based on the destination.
4- How long does delivery take?
Delivery usually takes 3 to 6 days from the moment the order is placed until it reaches your door.
5- Do you ship outside Jeddah?
Yes, we ship to all regions of Saudi Arabia.
6- Do you ship to Gulf countries?
Yes, we currently ship to the UAE, Kuwait, Qatar, Bahrain, and Oman.
7- Are there shipping fees?
Yes, there are shipping fees that vary depending on the destination and order weight.
8- Is there free shipping?
No, the current policy does not include a minimum threshold for free shipping.
9- Can I pick up my order from a branch?
Yes, pickup from Ninth Bar branches is available if the option is present during checkout.
10- How can I track my order?
You will receive a tracking number that you can use to track your shipment.
11- What should I do if the order is delayed?
You can contact customer service providing your order number, name, and mobile number to resolve the issue.
12- What should I do if the order arrives damaged?
Contact us immediately without disposing of the packaging, and review our Return and Exchange Policy.
13- Does shipping duration vary by city?
Yes, the 3 to 6 days timeframe is a general window and may vary slightly depending on the distance of the city and shipping conditions.
