At Ninth Bar | ناينث بار, we care about delivering your coffee and products in the quality you expect. This Returns & Exchanges Policy is in place to ensure procedures are clear for you, protecting both your rights and ours without any ambiguity.
You can request an exchange or return for your products within:
3 days from the date of order receipt.
For your exchange or return request to be accepted, the product must be:
Since coffee crops (beans) are consumable food products, coffee crops cannot be exchanged or returned after the package has been opened or used.
The Exception:
If there is a defect in the product, such as an incorrect expiration date or product damage, you can contact us to discuss the issue and find a suitable solution.
Step 1: Contact us within 24 hours of receiving the order.
Step 2: Send clear photos of the product showing the issue.
Step 3: Explain the problem in detail.
Step 4: The Ninth Bar team will verify the report.
Step 5: If the request is approved, the damaged or incorrect product will be replaced with an identical one. (If the product is unavailable, we will coordinate with you to provide alternative options or a full refund).
The responsibility for shipping costs depends on the situation:
1- Standard exchange or return: Customer pays
2- Wrong or damaged product: Nineth Bar pays
Refunds are processed based on the reason:
If a return label has been issued to you, you must hand over the product to the shipping company within a maximum of 48 hours.
Orders cannot be modified or canceled after shipping, except in exceptional cases coordinated with customer service.
(Note: All exchange and return requests are subject to inspection by the Ninth Bar team to ensure conditions are met).
If you have any questions regarding our returns and exchanges policy, we are happy to help:
1- What is the duration for exchanges and returns?
3 days from the date of order receipt.
2- Can I return coffee?
No, coffee crops cannot be returned after the package has been opened or used because they are food products.
3- Can I return coffee after opening the package?
No, it cannot be returned after opening or use, except in cases of manufacturing defects or damage.
4- What should I do if the coffee arrives damaged?
Contact us within 24 hours with clear photos and a detailed description of the problem.
5- What should I do if I receive the wrong product?
Contact us within 24 hours of receipt, attaching photos of the wrong product and a description of the issue. We will handle the replacement or refund.
6- Who bears the cost of the return?
The customer bears the cost of shipping the returned product in standard cases.
7- Who bears the cost of the exchange?
The customer bears the shipping costs in standard exchange cases.
8- When will I receive my refund?
The refund will be processed within 5–7 working days after we receive and inspect the product.
9- What happens if I cancel my order before shipping?
A full refund will be processed within 7–14 working days.
10- What happens if I cancel my order after a shipping label is issued?
The customer bears the round-trip shipping costs.
11- How much time do I have to hand over the product to the shipping company?
A maximum of 48 hours from the date the return label is issued.
12- Can I modify my order after it has been shipped?
No, the order cannot be modified after shipping, except in exceptional cases coordinated with customer service.
13- Are used products eligible for return?
No, the product must be unused and in its original condition.
14- Do I need to keep the original packaging?
Yes, the product must be returned with its original packaging and all included accessories.
15- How do I contact customer service?
You can reach us via Email ([email protected]), WhatsApp, or Phone (+966 56 489 0851).
